Engagement Manager
San Mateo, CA
Job Code: US-CS-EM
Location: San Mateo, CA. Work will involve visits to client sites (~10-20% of time) on West Coast and possibly East Coast.
Outline Description and Experience
The Engagement Manager is responsible for the delivery of value through the full contract lifecycle with Fortune 1000 enterprise clients. This involves participation in pre-sales, ownership of the project scoping and implementation processes, and overall responsibility for the delivery of ongoing value through use of Causata’s groundbreaking technology to address our clients’ business problems. Engagement Managers have a critical role within the Causata organization as the efficiency with which they manage the client relationship directly controls the value that our clients experience. Ideal candidates will have a minimum of five years’ experience working in a technology service environment as a vendor supplier or within a large Financial Service or Retail enterprise, most likely in a marketing technology environment.
Skills
- You will be an outstanding communicator, with the ability to build strong relationships at all levels of an enterprise.
- You will be highly numerate, and will have an outstanding ability to bring your analytical skills to bear to address business questions.
- Projects in which you are involved are almost always successful, because you know how to set up projects for success, manage expectations appropriately, and coordinate and manage the moving parts on all sides for an effective outcome.
Desired Experience and Qualifications
- Experience in connecting up customer data across multiple channels within large B-to-C enterprises, ideally in the Retail or Financial Services verticals.
- Experience with technologies used for customer interaction management, inbound marketing management or outbound marketing management for channels such as the web, email, DM, call centers and retail stores.
- Experience of managing data-driven marketing activities.
- Project management experience of implementing and operating technology systems in large enterprises.
- Exposure to technologies such as Omniture Insight (Visual Sciences), Unica Interactive Marketing, Infor Epiphany, SAS, Siebel CRM, Omniture Online Marketing Suite, QlikTech’s QlikView, Netezza, Teradata, SPSS and Kxen.
- A Bachelor’s degree majoring in a technical (e.g. Math, Computer Science, Engineering) discipline with a GPA of 3.2 or above.
Causata Products and Services
Causata technology delivers a massive, liberating improvement in efficiency for connecting and managing customer interactions across multiple channels. Dramatic technology advances have created a unique opportunity. Distributed computing techniques have matured. Machine learning has progressed and costs of hardware have dropped rapidly. All interactions for even the largest enterprises can now be measured and interpreted in real-time across many touch points, yielding true understanding of cause and effect and continuous accurate predictions. What was formerly a collection of inefficient and disconnected processes can now be deployed as an efficient end-to-end process, built for purpose. The software tracks, explains causal drivers, and optimizes customer experience at any touch-point, in real-time.
Causata People
Causata is extremely selective. We believe that success is created by having the very best people in the team. We operate as a genuine meritocracy. We are extraordinarily client-centric. We are energized influencers who have a passion to make things better. We are people who enjoy sharing knowledge. Our interview process is tough, but there is no other way to build an outstanding team.
To apply please email your resume to careers@causata.com, including job code US-CS-EM in the subject line.